Conditions of hire

Fulfords Holiday Cottages (Fulfords) act as agents for the property owner and the contract of hire will be between the hirer and the property owner and shall be subject to these conditions of hire.

1. Provisional reservations can be accepted by telephone and must be confirmed within 5 working days by our receipt of a completed booking form and your remittance of one third of total rent and booking fee. OVERSEAS VISITORS are required to pay half the rental in advance together with security deposit. Payment by Credit Card only please. CREDIT CARD CHARGE 2%, NO CHARGE FOR SWITCH OR DELTA BEDIT CARDS, PROVISIONAL BOOKINGS WILL BE AUTOMATICALLY CANCELLED IF NOT CONFIRMED WITHIN 5 DAYS

2. The security deposit where applicable is due prior to the rental, this being held against any charges incurred as a result of any breach by the tenants of the conditions (e.g. breakages, damages, additional cleaning etc). Where no liability for charges is incurred, the security deposit will be returned within 21 working days (USUALLY MUCH SOONER). You will be responsible for any damage done to the property or its contents by yourselves, your guests and your pets.

3. Where Fulfords Holiday Cottages accept security deposits they do so as agents, Fulfords Holiday Cottages cannot act as arbitrator in any dispute between the owner and the tenant over the security deposit. Such disputes shall be settled directly with the owner, for whose actions Fulfords Holiday Cottages cannot accept responsibility.

4. When a provisional booking has been confirmed, the tenant is responsible for the total rent and is due for payment 6 weeks prior to the commencing holiday without further demand.

5. For bookings made less than 6 weeks before arrival, the total amount is due, to include full rental, security deposit and electricity/gas payments charged at summer rate 23rd May – 18th September and winter rate at all other times.

6. A booking fee of £25.00 is payable on all bookings

7. HOLIDAY CANCELLATION INSURANCE – You are required to take out Holiday Cancellation Insurance to provide cover for the amount payable in the event of cancellation of your booking before or during your holiday through accident or illness of any member of your party. Evidence of such insurance cover may be required. WHERE REASON FOR CANCELLATION IS OUTSIDE THE COVER OF ANY INSURANCE POLICY, CANCELLATION CAN ONLY BE EFFECTED BY ARRANGING A SUITABLE SUB-TENANCY WITH THE OWNER OR THEIR AGENT’S APPROVAL. THE AGENTS WILL BE HAPPY TO ASSIST IN THIS MATTER FOR A CHARGE OF 15% + VAT OF THE RENTAL. YOU MUST PAY IN FULL AT THE TIME OF BOOKING IF YOU DO NOT HAVE INSURANCE.

8. Any complaints regarding the accommodation or any shortage or defects, must be reported by 5.00pm the Monday after arrival otherwise we are unable to investigate the matter properly. Neither Fulfords Holiday Cottages or the owner of a property can accept responsibility for work taking place outside the boundary of the property nor for any noise of nuisance arising from works over which Fulfords Holiday Cottages or the owner have no control.

9. Whilst every effort is taken to ensure the accuracy of the description of each property and that all information given in this brochure is believed to be correct at the time of going to press, and given in good faith neither Fulfords Holiday Cottages nor the property owners accept responsibility for errors. The property owners cannot accept liability for problems outside their reasonable control such as breakdowns of domestic appliances, plumbing etc, although every effort will be made to rectify problems as soon as possible.

10. Neither the property owners nor Fulfords Holiday Cottages accept responsibility for injury to tenants, their guests or third parties (except in the case of death or personal injury resulting from negligence) or loss or damage to their belongings, any car or its contents.

11. TENANTS MAY COLLECT KEYS AFTER 2.00PM ON THE DAY OF ARRIVAL AND MUST VACATE AND RETURN THE KEYS TO FULFORDS BY 10AM (NO LATER) ON THE DAY OF DEPARTURE. IF THESE TIMES ARE NOT ADHERED TO, AN EXTRA DAYS RENT WILL BE CHARGED.

12. All occupants must be named on the booking form. The tenant must not sublet the accommodation nor share it except with those named on the booking form. The property owners or their agents Fulfords Holiday Cottages reserve the right to terminate the hire without notice and without refund if the number of occupiers is exceeded or (at their discretion) to make additional charge.

13. All bookings are from Saturday to Saturday unless otherwise stated. Where Friday to Friday bookings are stated the rental will be as if it were from the Saturday to Saturday.

14. PETS, WHERE PERMITTED, ARE CHARGED £20 PER PET, PER WEEK. Pets are not to be left alone in the property and are not permitted in the bedrooms or on the furniture. Pets are to be kept under control and exercised off the premises.

15. The property and its fixtures and fittings, must be cleaned by the tenant prior to departure. The tenant is responsible for any damages or breakages, which should be reported to the owner or the agent during the period of occupancy. Such loses or additional cleaning charges (if the property is left in an unsatisfactory condition) will be billed to the tenant.

16. Prospective tenants must contact the owner’s agents if they wish to satisfy themselves as to any point of particular concern such as disabled access. Any responses to requests for information are subject to clause 8 above.

17. Any articles of value left by the tenants if located can be forwarded on receipt of a minimum handling fee of £10.00 plus P&P.

18. The Tenancy created by this agreement is a Holiday Let within paragraph 9 of Part 1 to schedule 1 of the Housing Act 1988.

19. You will be required to sign a disclaimer for properties with a swimming pool.

20. Amendments or alterations to the holiday booking at your request or a re-issue of the confirmation due to loss of the original will be subject to a £30 administration fee.

21. These conditions supersede all those issued before.

22. If for any reason beyond the owners control the property is not available on the date booked, all rent and charges paid in advance by the tenant will be refunded in full, but the tenant shall have no further claim against the owner or agent.

23. Some properties provide bed linen and towels some do not, Fulfords Holiday Cottages strongly advises tenants to check property details at time of booking.

24. Bookings will not be accepted from groups of single people under the age of 25.

25. The agents are responsible to the owners for the collection of rentals only and no claims regarding the accommodation will be accepted by the agents.